Connect SMS Gateway Center SMPP SMS with vTiger CRM
Enhance your customer communication by integrating SMS Gateway Center's SMPP SMS gateway with your vTiger CRM. This powerful integration enables you to send personalized SMS notifications, alerts, and bulk campaigns directly from your CRM platform, improving customer engagement and streamlining your sales and support workflows. With reliable SMPP connectivity, full TRAI DLT compliance, and real-time delivery reports, your business can deliver timely messages to leads and customers effortlessly, all within the familiar vTiger environment.


⭐ What is vTiger CRM?
vTiger CRM is an open-source customer relationship management platform that helps businesses manage sales, marketing, customer support, and inventory in one unified system. It's widely used by small to medium-sized businesses for automating workflows, tracking leads, and improving customer engagement through detailed insights and collaboration tools.
⭐ What is vTiger SMS Integration with SMSGatewayCenter?
vTiger SMS Integration with SMSGatewayCenter enables users to send real-time SMS messages directly from their CRM. Whether you're notifying leads, following up on deals, confirming appointments, or sending bulk promotional messages—this integration streamlines communication and ensures timely delivery. With SMSGatewayCenter’s DLT-compliant SMS API, your messages reach customers quickly and reliably, helping you build stronger relationships and drive conversions.
Connect vTiger CRM with SMS Gateway Center's SMS API for Seamless Messaging
SMS Gateway Center's Bulk SMS API can be easily integrated into vTiger CRM, allowing you to automate and personalize SMS communications directly from your CRM dashboard.
Before getting started, make sure you have the following essentials ready:
- An active SMS Gateway Center account with sufficient credits and a valid subscription.
- A fully configured vTiger CRM setup with access to custom modules or workflow automation.
- To comply with India's DLT regulations, ensure you have the following details configured in your SMS Gateway Center panel under Settings:
- Entity ID – The unique identifier issued to your business by the DLT portal.
- Sender ID – Your approved 6-character sender ID for outgoing SMS.
- Template ID – The unique ID linked to your pre-approved DLT message templates.
- Template Content – The exact message templates approved by DLT, ready to be mapped to your workflows.

Want to ensure smooth delivery? Don't miss our DLT SMS Registration Guide.
How to Configuring SMPP SMS Connectivity in vTiger with SMS Gateway Center
Now, you can connect to SMS Gateway Center as your SMS provider via SMPP interface in vTiger. To configure SMPP Gateway in vTiger, you'll need to register with SMS Gateway Center and activate your account.
SMSGatewayCenter will act as connector which route the message to its destination. You are supposed to request with us to get access to SMPP Interface.
Here's how to configure your SMS Gateway Center's SMPP SMS gateway in vTiger CRM.
Click the Main menu.
Click SMS Notifier under ESSENTIALS.
Now, Click SMS Provider Configuration as shown in the screenshot.

A new tab opens up, on the top right, click on New Configuration.
New modal pop-ups to configure your SMPP SMS Gateway. Enter activated SMPP details which are gathered from SMS Gateway Center as explained below.
From the provider select field drop-down, select SMPP.

In the Active field, enable the radio-button Yes. Then, SMPP becomes your default SMS Gateway.
Enter your SMPP Service Provider name as SMS Gateway Center in the Provider Name field.
The System Type should be set to SMPP.
Enter the values for Host, Port, Username, Password, TON ( Type of Number), NPI (Numbering Plan Identification), Address Range, Short Code and Bind Type as given by our team.
TON and NPI fields: If the sender address is alphanumeric (contains both letters and numbers) or non-numeric, TON is set to 5 and NPI to 0.
Bind Type: Set to Transceiver Mode. (It is similar to have a transmitter and receiver connection over the same network link and allows both submitting and receiving the messages)
Click save after the configuration
Note:
Ensure that the phone number to which you intend to send out an SMS is in International E.164 format. Currently, SMPP supports only English text messages, the messages sent in other languages are not encoded and appear as ? (Question Mark) in vTiger CRM, so avoid using Unicode message content.
You can also refer this guide for setting up SMPP, https://smpp.org/SMPP_v3_4_Issue1_2.pdf
Do you own vTiger CRM? Connect SMS Gateway Center as your SMPP SMS provider and send SMS notifications seamlessly. We offer good discounts to vTiger customers. Contact us today to configure vTiger SMPP Gateway and get the best deals for SMS Notifications.

Why Choose SMS Gateway Center for vTiger SMS Integration?
vTiger CRM is a powerful open-source customer relationship management platform trusted by sales, marketing, and support teams to manage leads, automate workflows, and build customer loyalty. By integrating vTiger with SMS Gateway Center, you can send instant SMS alerts for new leads, follow-ups, payment reminders, ticket status updates, and more—directly from your vTiger dashboard.
Our robust Bulk SMS API ensures real-time messaging with high delivery rates and full DLT compliance for businesses in India. Integration with vTiger is seamless and requires no complex coding, enabling you to personalize communication across customer touchpoints and enhance engagement throughout the sales funnel.
Whether you’re a startup or an enterprise, vTiger SMS Integration with SMS Gateway Center offers a scalable, secure, and cost-effective messaging solution to power your CRM workflows, improve team productivity, and deliver better customer experiences.


Best Practices for vTiger SMS Integration
- Test Before Launch: Send a sample SMS from your vTiger CRM to ensure correct configuration, formatting, and delivery before rolling out full campaigns.
- Use Dynamic Fields: Personalize your messages using vTiger merge fields like lead name, appointment date, or ticket ID for better engagement.
- Automate Key Triggers: Set up SMS alerts for new leads, task assignments, ticket status updates, or payment reminders to enhance responsiveness.
- Monitor Delivery Reports: Use SMS Gateway Center’s dashboard to track delivery rates and resolve failed messages quickly for better performance.
With vTiger SMS Integration via SMS Gateway Center, your CRM can send smart, timely updates that improve customer interactions and team collaboration while ensuring TRAI and DLT compliance.
Already using vTiger CRM? Connect SMSGatewayCenter to enable real-time, automated SMS communication across your customer journey. Enjoy DLT-compliant messaging, enterprise support, and smart automation features starting today!
Frequently Asked Questions about vTiger SMPP SMS Integration
vTiger SMS Integration allows you to send personalized SMS notifications, alerts, and bulk campaigns directly from your vTiger CRM using SMS Gateway Center’s SMPP SMS gateway, improving customer engagement and communication efficiency.
In vTiger, go to Main Menu > SMS Notifier > SMS Provider Configuration, click New Configuration, select SMPP as provider, enable it, and enter the SMPP details (Host, Port, Username, Password, TON, NPI, etc.) provided by SMS Gateway Center. Save the configuration to activate.
Yes, you can send bulk SMS campaigns to your contacts, leads, and organizations using vTiger’s workflow automation combined with SMS Gateway Center’s reliable SMPP connectivity.
SMPP currently supports only English text messages. Messages in other languages may appear as question marks. Also, ensure phone numbers are in international E.164 format for successful delivery.
From the Contacts List View, hover over a contact and click the SMS icon. Select SMS Gateway Center as the SMS provider, choose an SMS template, and click Send. The message will be sent and logged in the CRM.
You need a valid SMSGatewayCenter account, DLT-approved Sender ID and templates, and admin access to your vTiger CRM to configure the SMS API connection.
Absolutely. All messages sent through the integration follow DLT compliance standards set by TRAI in India for commercial messaging.
You can send lead alerts, follow-up messages, ticket updates, appointment confirmations, and payment reminders using SMSGatewayCenter’s Bulk SMS API.
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