Support Ticket API

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => "https://unify.smsgateway.center/SMSApi/support/create",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => array(
    'userid' => 'YourUsername',
    'password' => 'YourPassword',
    'subject' => 'Unable to send SMS to DND numbers',
    'message' => 'I am getting error when trying to send SMS to DND numbers. Error code 1001 appears. Please help me resolve this issue.',
    'output' => 'json'
  ),
));

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

{
  "response": {
    "api": "support",
    "action": "create",
    "status": "success",
    "msg": "Support ticket created successfully - Ticket ID: 9320799726018928",
    "code": 200,
    "count": 1,
    "ticket": {
      "ticketId": "9320799726018928",
      "id": 12345,
      "status": "open",
      "timestamp": "2025-12-04T15:14:02+05:30"
    }
  }
}

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => "https://unify.smsgateway.center/SMSApi/support/reply",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => array(
    'userid' => 'YourUsername',
    'password' => 'YourPassword',
    'ticketId' => '9320799726018928',
    'message' => 'I tried clearing cache but still facing the same issue. Can you please investigate further?',
    'output' => 'json'
  ),
));

$response = curl_exec($curl);
curl_close($curl);

echo $response;

{
  "response": {
    "api": "support",
    "action": "reply",
    "status": "success",
    "msg": "Reply submitted successfully - Reply ID: 12346",
    "code": 200,
    "count": 1,
    "reply": {
      "replyId": 12346,
      "ticketId": "9320799726018928",
      "timestamp": "2025-12-04T16:15:00+05:30"
    }
  }
}

curl --location 'https://unify.smsgateway.center/SMSApi/support/read?userid=your_username&password=your_password&ticketId=9320799726018928&output=json'

{
  "response": {
    "api": "support",
    "action": "read",
    "status": "success",
    "msg": "Ticket retrieved successfully",
    "code": 200,
    "count": 1,
    "ticket": {
      "ticketId": "9320799726018928",
      "id": 12345,
      "subject": "Unable to send SMS to DND numbers",
      "message": "I am getting error when trying to send SMS to DND numbers...",
      "status": "answered",
      "starred": false,
      "isRead": true,
      "isAnswered": true,
      "createdAt": "2025-12-04T15:14:02+05:30",
      "replies": [
        {
          "replyId": 12346,
          "message": "Thank you for contacting us. Please check your DLT settings...",
          "isFromAdmin": true,
          "createdAt": "2025-12-04T16:00:00+05:30"
        },
        {
          "replyId": 12347,
          "message": "I tried clearing cache but still facing the same issue.",
          "isFromAdmin": false,
          "createdAt": "2025-12-04T16:15:00+05:30"
        }
      ]
    }
  }
}

# Get all open tickets
curl --location 'https://unify.smsgateway.center/SMSApi/support/read?userid=your_username&password=your_password&output=json'

# With filters and pagination
curl --location 'https://unify.smsgateway.center/SMSApi/support/read?userid=your_username&password=your_password&status=open&limit=50&offset=0&output=json'

{
  "response": {
    "api": "support",
    "action": "read",
    "status": "success",
    "msg": "Tickets retrieved successfully - Total: 125",
    "code": 200,
    "count": 125,
    "data": {
      "tickets": [
        {
          "ticketId": "9320799726018928",
          "id": 12345,
          "subject": "Unable to send SMS to DND numbers",
          "message": "I am getting error...",
          "status": "answered",
          "starred": false,
          "isRead": true,
          "isAnswered": true,
          "createdAt": "2025-12-04T15:14:02+05:30"
        }
      ],
      "pagination": {
        "limit": 50,
        "offset": 0,
        "total": 125,
        "returned": 1
      }
    }
  }
}

curl --location 'https://unify.smsgateway.center/SMSApi/support/star' \
--form 'userid="your_username"' \
--form 'password="your_password"' \
--form 'ticketId="9320799726018928"' \
--form 'status="1"' \
--form 'output="json"'

{
  "response": {
    "api": "support",
    "action": "star",
    "status": "success",
    "msg": "Ticket starred successfully",
    "code": 200,
    "count": 1,
    "star": {
      "ticketId": "9320799726018928",
      "starred": true,
      "timestamp": "2025-12-04T17:00:00+05:30"
    }
  }
}

// React Native / JavaScript example
async function createSupportTicket(subject, message) {
  const formData = new FormData();
  formData.append('userid', 'YourUsername');
  formData.append('password', 'YourPassword');
  formData.append('subject', subject);
  formData.append('message', message);
  formData.append('output', 'json');

  try {
    const response = await fetch('https://unify.smsgateway.center/SMSApi/support/create', {
      method: 'POST',
      body: formData
    });

    const data = await response.json();
    
    if (data.response.status === 'success') {
      const ticketId = data.response.ticket.ticketId;
      console.log(`Ticket created: ${ticketId}`);
      return ticketId;
    } else {
      console.error(`Error: ${data.response.msg}`);
    }
  } catch (error) {
    console.error('Network error:', error);
  }
}

// Usage
createSupportTicket(
  'API Integration Issue',
  'Getting 401 error when calling send SMS API. Please help.'
);

import requests

def get_tickets(status='open', page=1, per_page=50):
    offset = (page - 1) * per_page
    
    url = 'https://unify.smsgateway.center/SMSApi/support/read'
    params = {
        'userid': 'YourUsername',
        'password': 'YourPassword',
        'status': status,
        'limit': per_page,
        'offset': offset,
        'output': 'json'
    }
    
    response = requests.get(url, params=params)
    data = response.json()
    
    if data['response']['status'] == 'success':
        tickets = data['response']['data']['tickets']
        pagination = data['response']['data']['pagination']
        
        print(f"Found {pagination['total']} tickets")
        print(f"Showing {pagination['returned']} tickets (Page {page})")
        
        for ticket in tickets:
            print(f"\n{ticket['subject']} - Status: {ticket['status']}")
            print(f"  Ticket ID: {ticket['ticketId']}")
        
        return tickets, pagination
    else:
        print(f"Error: {data['response']['msg']}")

# Usage
tickets, pagination = get_tickets(status='open', page=1)

<?php
function getTicketConversation($ticketId) {
    $url = "https://unify.smsgateway.center/SMSApi/support/read";
    
    $params = http_build_query([
        'userid' => 'YourUsername',
        'password' => 'YourPassword',
        'ticketId' => $ticketId,
        'output' => 'json'
    ]);
    
    $response = file_get_contents($url . '?' . $params);
    $data = json_decode($response, true);
    
    if ($data['response']['status'] === 'success') {
        $ticket = $data['response']['ticket'];
        
        echo "Subject: " . $ticket['subject'] . "\n\n";
        echo "Original Message:\n" . $ticket['message'] . "\n\n";
        
        echo "Conversation:\n";
        foreach ($ticket['replies'] as $reply) {
            $from = $reply['isFromAdmin'] ? 'Admin' : 'You';
            echo "[$from] " . $reply['message'] . "\n";
        }
    }
}

// Usage
getTicketConversation('9320799726018928');