If you see a “No entries found” message in the Manage Webhooks section on SMSGatewayCenter, it means no webhooks have been set up in your account. Here’s how to troubleshoot and resolve the issue:
Why You Might See ‘No entries found’: #
- No Webhooks Created: You haven’t added any webhooks for DLR or MO responses.
- Account Permissions: Your user role may not have access to view webhooks (e.g., restricted to admins).
Steps to Resolve: #
- Add a Webhook:
- Go to the Webhooks section in your SMSGatewayCenter dashboard.
- Click Add Webhook and set up a new webhook for DLR or WhatsApp MO responses (see FAQs on adding webhooks).
- Check Permissions:
- Ensure your account has the necessary permissions to view and manage webhooks.
- Contact your account administrator if you’re unable to see or add webhooks.
- Verify Setup:
- If you believe webhooks were set up, ensure they were saved correctly by checking your recent activity or consulting with your team.
Best Practices: #
- Start by setting up a simple webhook (e.g., for SMS DLR) to confirm functionality.
- Keep a record of your webhook configurations for easy reference.
Adding a webhook will populate the Manage Webhooks section on SMSGatewayCenter, enabling real-time integrations. For assistance, contact our support team.