With Version 1.6, we are excited to announce one of our most requested mobile app upgrades: SMS Inbox and WhatsApp Inbox are now live on both Android and iOS.
Whether you run customer support, lead follow-ups, OTP verification flows, or two-way promotional campaigns, your team can now stay connected to every incoming conversation – right from the official SMS Gateway Center mobile app.
Download the SMS Gateway Center Mobile App
Get the latest version free on both stores:
Google Play Store (Android)
https://play.google.com/store/apps/details?id=com.smsgatewaycenter
Apple App Store (iOS)
https://apps.apple.com/in/app/sms-gateway-center/id6755840900
Log in with your existing SMS Gateway Center account to access SMS Inbox, WhatsApp Inbox, delivery reports, group messaging, account balance, and more – all in one app.
What’s New: SMS Inbox & WhatsApp Inbox on Mobile
SMS Inbox – Two Way SMS, Now in Your Pocket
If your business uses Two Way SMS (incoming SMS on a dedicated long code or virtual number), the new SMS Inbox section in the mobile app lets you:
- View all incoming Two Way SMS messages in one place
- Filter messages by date range for faster lookup
- Auto-load messages when you open the screen
- Pull to refresh for the latest incoming traffic
- See loaded vs. total message counts at a glance
- Scroll through history with Load More and smooth pagination
No more switching between devices or waiting until you are back at your desk. Support teams, sales teams, and operations staff can monitor inbound SMS in real time – wherever they are.
WhatsApp Inbox – Business WhatsApp on Mobile
WhatsApp has become essential for customer communication in India and globally. With WhatsApp Inbox in the mobile app, you can:
- Browse incoming WhatsApp messages linked to your account
- Apply date filters to find conversations quickly
- Enjoy the same auto-load, pull-to-refresh, and pagination experience as SMS Inbox
- Stay aligned with your WhatsApp Business workflows on the go
Together, SMS Inbox and WhatsApp Inbox make the SMS Gateway Center app a true multi-channel messaging hub – not just for sending, but for receiving and managing customer conversations.
Smarter Mobile Experience in Version 1.6
Beyond the new inboxes, Version 1.6 includes practical mobile improvements:
- Check DND contact picker – Selection is now limited to remaining API slots (up to 10 numbers), and contacts with fewer than 10 digits are blocked automatically.
- Block list improvements – Fixed an iOS issue where the contact picker would not open until the add modal was closed; you can now pick contacts directly from within the add form.
- Stronger validation – Block contact picker rejects invalid numbers and enforces per-request limits when adding from phone contacts.
These updates make day-to-day mobile usage smoother, especially for teams that manage DND checks and blocked numbers frequently.
Platform Highlights in Version 1.6
The mobile app is just one part of a broader release. Here are other major improvements now live on the SMS Gateway Center platform:
Multi-Channel Message Failover (Fallback)
- Preview failover journeys in a mobile-style modal before going live
- Richer Failover Analytics with date range presets, delivery totals, and grouping by date or template mapping
- Clearer message history and delivery-report layouts
- Smarter channel and template selection – only licensed, enabled SMS, WhatsApp, and RCS channels appear
- New documentation and Help Doc links across Fallback screens
Web Chat Widget
- Launch of the Web Widget product: embed live chat on any website with one line of code
- Full branding, live preview, suggested questions, voice conversation, and Direct WhatsApp handoff
- Conversation logs, analytics, scheduling by business hours, and instant enablement from the discover page
AgenticBot & Journey Builder
- AgenticBot: 7-step Bot Wizard, knowledge base uploads, API integration, playground testing, and subscription controls
- Journey Builder: Design automated cross-channel journeys across WhatsApp, Web Widget, RCS, and Telegram
OTP Verify, RCS & Customer Insights
- OTP Verify – Redesigned logs with calendar date picker, today’s data by default, and clearer expired status
- RCS – Animated GIF uploads now preserve motion after crop and resize
- Customer Insights – Faster analytics dashboard with improved card layout
REST APIs for Developers
New versioned REST APIs support mobile and third-party integrations:
- Two Way SMS incoming message logs – with optional date range filters
- WhatsApp inbox messages – with agent name in responses for easier identification
Expired accounts receive a clear message instead of silent failures – better for integrators and support teams.
Nora AI Assistant (Admin)
- Customizable widget name, welcome message, quick prompts, and Beta label
- Action buttons instead of raw links for guided navigation
- More reliable settings save, including text with special characters
Who Should Use the New Mobile Inboxes?
The SMS Inbox and WhatsApp Inbox features are ideal for:
- Customer support teams monitoring inbound replies
- Sales teams following up on WhatsApp and SMS leads
- Operations managers checking two-way SMS responses without a laptop
- Resellers and agencies managing multiple client conversations on the move
- Developers and integrators validating inbox data alongside REST API integrations
If your business already uses SMS Gateway Center for bulk SMS, WhatsApp Business API, or Two Way SMS, the mobile app now closes the loop on inbound messaging.
Get Started in 3 Simple Steps
- Download the app from Google Play or the App Store.
- Log in with your SMS Gateway Center username and password.
- Open SMS → Inbox or WhatsApp → Inbox to view incoming messages instantly.
Don’t have an account yet? Sign up on our website and explore bulk SMS, WhatsApp Business API, RCS, OTP Verify, and multi-channel failover — all from one platform.
Stay Connected — Communicating Both Ways
At SMS Gateway Center, we believe business messaging should work both ways: powerful outbound campaigns and seamless inbound conversation management.
Version 8.5 on web portal delivers on that promise with SMS Inbox and WhatsApp Inbox on mobile, backed by major platform upgrades across Fallback, Web Widget, AgenticBot, OTP Verify, and developer APIs.
Download the app today and take control of your messaging — send, track, and now receive — from anywhere.
Download on Google Play | Download on the App Store
Need help enabling Two Way SMS, WhatsApp Inbox, or API access? Contact our support team through the in-app feedback feature or visit smsgatewaycenter.com for documentation and assistance.
