What is OBD Voice Call Service and Its Use in Fintech?

Outbound Dialer (OBD) Voice Call service automates voice calls to customers for reminders, alerts, or customer support. It complements Fintech SMS by providing a voice channel for urgent or detailed communication.

• Use OBD for payment reminders, fraud alerts, and customer surveys.
• Ensure calls comply with TRAI regulations and customer consent.
• Combine with SMS for multi-channel outreach.