Easy Digital Downloads SMS & WhatsApp Notifications
Keep digital buyers in the loop. SGC Connect adds a mobile number field to the EDD checkout and messages customers when an order is placed, completed, refunded or fails.
What the Easy Digital Downloads module does
Easy Digital Downloads does not collect a phone number, so the module adds an optional Mobile number field under the email field on the checkout form. Customers who leave it blank are simply not messaged.
Each payment event has its own switch, channels and template.
The Mobile number field is optional by design. Orders placed without a number do not trigger a message.
Placeholder tokens
Use these inside template variables to put live values in the message.
{order_id}{customer_name}{order_total}{store_name}Events you can notify
| Event | When it is sent |
|---|---|
| Order placed | Sent when the order is created. |
| Order completed | Sent when the payment completes and downloads are available. |
| Order refunded | Sent when a refund is issued. |
| Order payment failed | Sent when the payment fails. |
Every event has its own switch, channel choice (SMS, WhatsApp, RCS, Voice, with fallback in the order ticked) and approved template.
How to set it up
- Install and connect SGC Connect, then open the Easy Digital Downloads tab.
- Turn on the events you want and pick channels and templates.
- Map template variables with {order_id}, {customer_name}, {order_total} and {store_name}.
- Place a test purchase using the new Mobile number field and check the Message Log.
Good ways to use it
- Purchase confirmation and download ready notices.
- Refund acknowledgements that reduce support enquiries.
- Failed payment alerts that bring customers back to finish the purchase.
Get SGC Connect for Easy Digital Downloads
Free from WordPress.org. Connect your SMSGatewayCenter account and start sending in minutes.
Easy Digital Downloads with SGC Connect: FAQ
SGC Connect adds an optional Mobile number field to the EDD checkout form, under the email field.
No message is sent for that order.
