Absolutely. SMSGatewayCenter’s Agents Chat feature supports WhatsApp chatbots that can handle customer queries 24/7. Chatbots can respond to FAQs, send files, or provide automated replies based on keywords, and seamlessly escalate to live agents when needed.
Can I use chatbots alongside live agents in Agents Chat?
Updated on 13/05/2025
< 1 min read
Updated on 13/05/2025