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How can I manage multiple customer conversations effectively with Agents Chat?

admin
Updated on 13/05/2025

< 1 min read

  1. Use the shared inbox to view all active chats in one place.
  2. Assign tags and attributes to prioritize high-value customers (e.g., “Premium Client”).
  3. Set up auto-assignment rules to distribute chats evenly among agents.
  4. Enable chatbots to handle repetitive queries, freeing up agents for complex issues.
  5. Monitor real-time analytics to track agent performance and response times.
    Updated on 13/05/2025