How do I create an RCS template?

1. Go to RCS > RCS Templates and click Add template.
2. Select a bot. The form shows the bot’s use case. Your template must be of the same type.
3. Template Name / Code: up to 20 characters, using only letters, numbers and underscores (no spaces or special characters). Name it after the use case, for example BotNamePromotion or BotNameOTP.
4. Template Content Type: Text Message, Rich Card Stand Alone, Rich Card Carousel or Media.
5. Add your content:
   • For text: type the message (up to 2,500 characters).
   • For a rich card: set orientation, media height and alignment, upload the image, video or PDF, then add the card title and description.
   • For a carousel: configure each card and click Add more card (up to 10).
   • For media: choose the message order (description at top or bottom), upload the file and add the body text.
6. Use + Add Var to insert variables, the 😀 button for emoji, and the 🎨 button to apply Unicode text styles to selected text.
7. Under Suggested Actions / Reply Buttons, click Add Suggestion to add replies, URL, dialer, location or calendar buttons.
8. Check the preview on the right (switch between Conversation and Business Info), then click Submit.

The template starts as Pending. Use it for live sends only once its status is Enabled.

Tip: to create a similar template quickly, use the Clone action on an existing one.