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What should I do if my messages aren’t being delivered?

admin
Updated on 13/05/2025

< 1 min read

  1. Check if your customer’s number is valid and opted-in for messaging.
  2. Ensure your DLT templates and headers are approved for SMS.
  3. For WhatsApp, verify that your message templates are approved and that the customer hasn’t blocked your number.
  4. Confirm your wallet balance in SMSGatewayCenter to ensure you have sufficient funds.
    If the issue persists, contact our support team at contact @ smsgatewaycenter . com.
Updated on 13/05/2025