What is the 24-hour Customer Care Window, and how does it work?

< 1 min read

0:00 0:16

When a customer initiates a conversation or replies to a template message, a 24-hour Customer Care Window opens. During this period, you can send any type of message without using a template, enabling free-flowing, two-way communication. SMSGatewayCenter ensures you can maximize this window for effective customer engagement.