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Why are customers not responding to agent messages?

admin
Updated on 13/05/2025

< 1 min read

  1. Check if the customer’s number is registered on WhatsApp and they haven’t opted out.
  2. Ensure your messages are relevant and compliant with WhatsApp’s policies to avoid being blocked.
  3. Use personalized messages or rich media to increase engagement.
  4. Monitor your block rate in analytics—high blocks may indicate a need to adjust your messaging strategy.
    Updated on 13/05/2025