Yes. Every channel in your fallback sequence needs its own approved template. You cannot reuse one SMS template on WhatsApp or RCS-the formats and approval rules differ per channel.
Per channel #
| Channel | What you select | Notes |
|---|---|---|
| SMS | Message template + Sender ID | DLT-approved templates in India; variables often use {#var#} style. |
| WhatsApp Business template | Must be approved by Meta; variables often {{1}}, {{2}}. | |
| RCS | RCS template | Rich cards / media per your RCS template setup. |
Keeping the message consistent #
Wording can differ per channel, but the meaning should match (same OTP, same order ID). Use variable mapping so dynamic values (OTP, name, amount) carry from the first channel to the others automatically.
Before you save #
Every step in the sequence must have a template selected. Preview is disabled until all steps have templates.