Multi-Channel Fallback

About Multi-Channel Fallback Automatically retry important messages on another channel when SMS, WhatsApp, or RCS does not deliver. This index links to all Fallback FAQs on SMS Gateway Center. Getting started What is Multi-Channel Fallback on SMS Gateway Center? How is Multi-Channel Fallback different from SMS Fallback On Generic Template? Which channels does Multi-Channel Fallback support? How do I get Multi-Channel Fallback enabled on my account? Setup and configuration How do I create a Multi-Channel Fallback flow step by step? How do I set the channel order in a fallback flow? Do I need a separate template for each channel in Fallback? What are trigger error codes in Multi-Channel Fallback? How do I preview fallback messages before going live? Variable mapping How does variable mapping work in Multi-Channel Fallback? What is the difference between source variable and static text in Fallback mapping? How do I map an OTP from SMS to WhatsApp in Fallback? Manage and monitor How do I edit, disable, or delete a fallback flow? Where can I view Fallback message history and delivery journey? What is Failover Analytics and how do I use it? Troubleshooting and best practices What are the best practices for Multi-Channel Fallback? Why is the Create button missing on my Fallback page? Why does Fallback save fail with a variable mapping error? Why is my fallback flow not trying the next channel? Can I use Fallback for promotional bulk campaigns? Logged-in users can also open in-panel help under Documentation → Fallback or use the Help Doc link on each Fallback screen.