Can I have a widget route to a bot for most hours and to a human for others?

Name: SMSGatewayCenter
Address: 225 & 226, Ground Floor, Raghuleela Mega Mall, Behind Pohisar Bus Depot, Kandivali West, Mumbai, 400067, IN
Telephone: 912228657726
Price range: 20

< 1 min read

Combine Schedule (business hours) with a route that includes Human Handoff inside your connected Agentic Bot, so the bot handles chats outside business hours and can escalate to a human queue during business hours.