How do I receive my invoice if I am a post-paid customer?

If your account is on post-paid billing, your invoices are emailed to you. Each email includes the invoice as a PDF attachment and a secure link to view it online.

• The subject line is Invoice followed by the invoice number.
• The online link opens the PDF in your browser. It is private to you, so don’t forward it outside your finance team.
• If the link shows “Invalid or expired invoice link”, use the PDF attachment in the same email, or ask our accounts team to resend the invoice.

Am I pre-paid or post-paid? #

Open your Profile and look at Membership Information. The Payment Type field shows Pre-paid or Post-paid.

Matching invoices to your usage #

• Credit History lists every credit and debit on your account, with the amount before and after each transaction. Export it to reconcile against the invoice.
• Turn on the monthly credit transactions and usage summary emails under Notifications, and add your finance team’s address.

Make sure the email address on your profile reaches whoever handles payments, since invoices are sent there.