Your Profile > Membership Information shows Member Since and Valid Till. Valid Till is the date your account stays active until.
What happens at expiry #
- You receive reminder emails before the expiry date at your registered email address.
- After the expiry date, logging in shows “Account has expired.” and you can no longer use the panel.
How to stay active #
- Check Valid Till in your profile regularly, especially before a planned campaign.
- Act on the reminder emails when they arrive. Contact our support or accounts team to renew your validity before the date passes.
- Make sure your registered email address is monitored, so reminders don’t go unnoticed.
Other login messages #
| Message | Meaning |
|---|---|
| Account has expired. | The Valid Till date has passed. Contact us to renew. |
| Account is not active. | The account has been deactivated. Contact support to find out why. |
| UI login is disabled for this account. | The account is set up for API or SMPP use only, without panel access. |
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