Customers can reply to WhatsApp messages, enabling two-way communication. For SMS, replies depend on your gateway setup—some configurations allow replies, which you can manage in your SMSGatewayCenter dashboard. Check with our support team to enable this feature.
Can customers reply to SMS or WhatsApp messages sent through Shopify?
Updated on 13/05/2025
< 1 min read
Updated on 13/05/2025