The Agent Transfer node hands the conversation to a human agent. In Configure you select an agent from a dropdown (only active human agents; AUTOBOT/Bot excluded). The node stores the selected agent id/name and is used when you want to escalate from bot to live chat. Configure it after the condition or step that decides when to transfer.
What is the Agent Transfer node?
< 1 min read
- View as Markdown Open this page as plain Markdown (opens in a new tab)
- Open in ChatGPT Ask questions about this page (opens in a new tab)
- Open in Claude Ask questions about this page (opens in a new tab)
- Open in Google AI Studio Ask questions about this page (Google account required) (opens in a new tab)
Found this useful?Add as Preferred Source on Google
Updated on 10/03/2026