The Create button appears only when Failover is enabled on your account, the failover service is configured, and you have at least two eligible channels (SMS, WhatsApp, or RCS) both licensed and allowed for your login.
Common reasons #
| What you see | What to do |
|---|---|
| “Not enabled on your account” / Sales message | Ask administrator to enable Failover on your user account. |
| Only one channel listed | Request access to a second product (e.g. WhatsApp or RCS) on your account. |
| Warning about licensed / allowed products | Administrator must assign both products in global allowed products for your user. |
| Service not configured | Contact platform support—failover service URL may need setup. |